Privacy Policy for Symmetry Physical Therapy
[Symmetry Physical Therapy] (“[Practice],” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal information, including information shared through text messages (SMS).
This policy applies to information collected through patient intake forms, in-clinic interactions, phone calls, text messaging, and our website: [www.ptmiami.com] (the “Website”).
- Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us through our online forms or when contacting us directly. This may include, but is not limited to:
- Name
- Email address
- Phone number
- Date of birth
- Any additional information you choose to include in your message or inquiry
1.2 Log Data
Our servers automatically record information sent by your browser when you visit the Website. This may include:
- IP address
- Browser type
- Device type
- Pages visited
- Dates and times of visits
- Referring websites
- Other usage statistics
This information helps us understand how visitors use our Website and improve its functionality.
1.3 Cookies and Similar Technologies
We may use cookies, pixels, web beacons, and similar technologies to:
- Enhance your browsing experience
- Analyze Website performance
- Understand visitor interactions
- Support certain Website features
You may configure your browser to refuse cookies or notify you when cookies are being used. If you choose to disable cookies, some Website features may not function properly.
- How We Use Your Information
We may use the information we collect for purposes including:
- Responding to your inquiries
- Contacting you to assist with appointment requests or scheduling
- Providing information about our services
- Improving Website performance, usability, and security
- Communicating updates, promotions, or important notices
- Analyzing trends and user behavior
If you opt in to receive SMS text messages from [Symmetry Physical Therapy], we may send you messages related to:
- Appointment reminders or changes
- Follow-up or care-related communications
- Billing or administrative notices
- Communicating updates, promotions, or important notices
By providing your mobile phone number and opting in, you consent to receive SMS messages from [Symmetry Physical Therapy]. Consent is not a condition of receiving care. Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. You may also contact us directly to update your communication preferences.
For help, reply HELP to any message or contact us at: [305-331-2277] | [[email protected]]
- Information Sharing and Disclosure
3.1 No Selling of Personal Information
We do not sell, rent, or lease your personal information to third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
3.2 Service Providers
We may share your information with trusted third-party service providers who assist in operating our Website, processing inquiries, or delivering services. These providers are contractually required to protect your information and use it only for authorized purposes.
3.3 Legal Requirements
We may disclose information if required to do so by law, court order, or legal process, or if we believe such action is necessary to:
- Protect our rights
- Prevent fraud or abuse
- Ensure the safety of visitors, patients, or staff
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you maintain an account or portal login, you are responsible for keeping your credentials secure.
- Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Information submitted through appointment request forms may be retained for scheduling, follow-up, and internal recordkeeping.
- Links to Third-Party Websites
Our Website may contain links to third-party websites or resources. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
- Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us through the Website, please contact us so we can remove it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes acceptance of the revised policy.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:Lissette Cruz-Alfonso 305-331-2277 or [email protected].
Terms of Service for Symmetry Physical Therapy
Effective Date: [02/18/2026]
Welcome to [Symmetry Physical Therapy] (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website located at [www.ptmiami.com], as well as any related online services, digital forms, intake questionnaires, consent forms, scheduling tools, or other electronic communications and systems we provide, including those made available through our electronic medical record (“EMR”) platform (collectively, the “Website”). If you do not agree to these Terms, please do not use the Website.
- Website Content and Ownership:
1.1. All content provided on the Website, including text, graphics, images, videos, logos, and other materials, is the property of [Symmetry Physical Therapy] or its licensors and is protected by intellectual property laws.
1.2. You may access and view the content on the Website solely for personal, non-commercial use. You may not copy, modify, distribute, display, perform, or create derivative works of any content without our prior written permission.
- Use of the Website:
2.1. You must be at least 13 years old to access and use the Website.
2.2. You agree not to use the Website for any unlawful or prohibited purposes, including but not limited to transmitting any unauthorized or harmful materials, engaging in fraudulent activities, or interfering with the proper functioning of the Website.
2.3. You are responsible for maintaining the confidentiality of your account credentials, if applicable, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
- Medical Disclaimer:
3.1. The content provided on the Website is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
3.2. You should consult a qualified healthcare professional for any specific medical concerns or conditions you may have. Reliance on any information provided on the Website is solely at your own risk.
- Third-Party Links and Services:
4.1. The Website may contain links to third-party websites or services that are not owned or controlled by [Symmetry Physical Therapy]. We do not endorse or assume any responsibility for the content, privacy practices, or activities of these third-party websites or services.
4.2. You acknowledge and agree that Symmetry Physical Therapy] shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any third-party websites or services.
- SMS Text Messaging:
The [Symmetry Physical Therapy] patient updates messaging program provides patients with important health updates and recommendations about the services offered by [Symmetry Physical Therapy]. These may include:
- Appointment reminders or changes
- Follow-up or care-related communications
- Billing or administrative notices
- Communicating updates, promotions, or important notices
Messages may be sent at various times on an ongoing basis. Message and data rates may apply.
By providing your mobile phone number and opting in, you consent to receive SMS messages from Symmetry Physical Therapy. Consent is not a condition of receiving care.
You may opt out of text messages at any time by replying STOP to any message. You may also contact us directly to update your communication preferences.
For help, reply HELP to any message or contact us at: [305-331-2277] | [[email protected]]
Symmetry Physical Therapy is able to send messages to most mobile carriers in the United States, but not all. NeitherSymmetry Physical Therapy nor carriers are liable for delayed or undelivered messages.
Our Privacy Policy can be viewed by clicking this link.
- Limitation of Liability:
6.1. To the maximum extent permitted by applicable law, Symmetry Physical Therapy and its affiliates, officers, directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your use of the Website or the content provided therein.
6.2.Symmetry Physical Therapy makes no representations or warranties regarding the accuracy, completeness, or reliability of the content on the Website.
- Indemnification:
You agree to indemnify, defend, and hold harmless Symmetry Physical Therapyand its affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website.
- Modifications to the Terms:
We reserve the right to modify or replace these Terms at any time. The updated Terms will be posted on the Website, and the revised version will be effective immediately upon posting. Your continued use of the Website after the posting of any changes constitutes your acceptance of such changes.
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About
Symmetry Physical Therapy is a privately owned one-on-one, patient-centered physical therapy clinic in Downtown Miami/Brickell. Every treatment is with the same Doctor of Physical Therapy for the entire hour. Symmetry’s specialized, dedicated, and passionate team of physical therapists is fully committed to each patient’s success.
10+ Years as a Therapist Owned Physical Therapy Practice
Types of Therapy offered at Symmetry: